Returns & Refunds
RETURN AND REFUND POLICIES
We pride ourselves in our product quality with strict quality control in place. To provide you with additional peace of mind, we also offer a 90-Day Return and Exchange Policy for the following reasons:
- The product customization information does not match or an error in customization.
- Wrong or lost shipment
No Return / Refund & Exchange Items
The following reasons are NOT covered by our return policy. We are not liable for these issues.
- Product damage is caused by exposure to corrosive substances or chemicals. Product damage by misused, mishandling, or poor maintenance.
- Personal Reason: chose wrong size when ordering; changed mind.
- Items that have been washed, worn, or soiled and damaged resulting from the customer’s handling.
- Products with customized texts, photos, or personal design instructions.
- Products that exceed the return processing time limit.
- Partial returns or exchange of products from a set item is not acceptable.
- Not the product itself, but only the other items or gifts included with the order.
- Coupon code or gift card.
- Our Team must authorize all returns via Email / Support Center. Returned items without that condition will not be accepted.
- Please note that due to variations in the display and production processes, the final color of the product may not be an exact match. We anticipate a color accuracy of approximately 70-90%.
Returns Procedure & Time-Frame
To ensure a smooth returns process, please carefully follow the steps outlined below:
- If your item is eligible for return (as mentioned above), please submit a ticket to our Support Center or email us, including the following information: Order number, Product name, and Reason for return.
- Our customer service team will respond to your request within 24 hours, providing you with the return address or any additional questions/information related to your case.
- Once we receive the returned item(s), we will send you an email notification and proceed with an exchange or a refund within 3 business days.
- Please allow our after-sales team 3-6 business days to process your request.
- For credit card refunds, please allow 7-14 business days for the transaction to be processed.
- For PayPal refunds, the transaction may take up to 48 hours to appear in your account.
Late or Missing Refunds (if applicable)
If you haven’t received your refund yet, please follow these steps:
- Double-check your bank account to ensure the refund hasn’t been credited.
- Contact your credit card company, as it may take some time for the refund to be officially posted.
- Reach out to your bank, as there may be processing time involved before the refund is reflected.
- If you have completed these steps and still haven’t received your refund, please contact us at [email protected].
Sale Items (if applicable)
Please note that only regular-priced items are eligible for refunds, while sale items cannot be refunded.
Changing and Cancelling Orders
For changing or canceling the orders, please contact us as soon as possible via [email protected], providing your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made. Please note that change or cancellation of your order may not be accepted in certain cases.
Your order is only eligible to be cancelled and modified within 04 hours (weekdays) or 12 hours (weekends) of placing the order. After that timeframe, the order is locked for processing and can no longer be cancelled. Please be informed that a management and transaction fee (30% of your total order value) will be applied for the cancellation.
NOTICE: Please keep in mind that purchasing means accepting all the terms mentioned above.
For any situations not covered in the above policy, please feel free to email us at [email protected].Address: 315 2nd Ave S, Seattle, WA 98104
Email: [email protected]